10 -Steps Forward
SALES vs. SERVICE
-Identify the mindset shift from service to provider to solution expert
-The structure of successful patient conversations
-The foundation for consistent case acceptance
EFFECTIVE COMMUNICATION
-Active Listening
-Clear Messaging
-Body Language
-Emotional Awareness
OBJECTION HANDELING
-Listen Carefully
-Validate Concerns
-Address Concerns
-Offer Solutions
CASE PRESENTATION FUNNEL
-Consultation
-Needs Assessment
-Clinical Findings
-Treatment Recommendation
PHONE & LEAD SKILLS & HANDLING
-Set the Stage
-Discover Needs
-Present Solutions
-Overcome Objections
OPPORTUNITIES
-Communicate Value
-Ethical Upselling
-Recognize Opportunities for Added Value Treatments
-Recommended Elective Upgrades
LONG TERM RELATIONSHIPS
-Strategies to Build Patient Loyalty
-Trust and Transparency Drive Referrals
-Patient Centric Talk
-Follow Up
CLOSING WITH CONFIDENCE
-The Art of Asking for Commitment
-Closing Techniques that Feel Natural and Sincere
-Closing Signals
-Responding with Clarity
TRACKING, TOOLS & CRM's
-Tracking Systems to Boost Accountability
-What get Measured Improves
-Prevent Lost Leads & Follow-Ups
PERSONAL GROWTH & MINDSET
-Embrace Growth in Daily Practice
-Stay Motivated & Overcome Setbacks
-Build Habits that Elevate Performance
-Reframe Rejection as Redirection